• Skip to main content
  • Skip to header left navigation
  • Skip to header right navigation
  • Skip to site footer
  • Plumbers
  • Electricians
Mrs. Michael - Plumbers, Electricians, and HVAC Technicians

Mrs Michael

I Want To Be Your Guy

  • HVAC Technicians
  • Careers

Customer Service Representative

Customer Service Representative

Local Home Services Company is seeking a self motivated individual with a passion for customer service. Duties include dispatching technicians for the plumbing, electrical and heating and cooling industry, scheduling customer appointments, data entry, filing, and miscellaneous office tasks.

This is a demanding and challenging position that requires you to have excellent verbal and written communication, multi-tasking, organizational and time management skills. You will get to demonstrate your professionalism, teamwork and great people skills while working with a diverse residential customer base.

Requirements:

  • Answer incoming client telephone calls and recognize that this is where the client will form their first impression of the company.
  • Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not.
  • Ensure that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
  • Notify clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window.
  • Call Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls.
  • Maintain customer database, ensuring complete, accurate, and updated entry of information.
  • Participate in all company sponsored training classes.
  • Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
  • Maintain a professional image at all times by:
    • Following safety policies and procedures.
    • Abiding by ALL standards of performance and code of ethics.
    • Maintaining a courteous demeanor with all customers and associates.
  • Must be able to work during the hours of 7am to 7pm and some Saturdays.

See All Available Jobs

Copyright © 2023 Mrs. Michael · All Rights Reserved
Website Design by Wizard of Ads Online

Apply to Work
for Mrs. Michael

Your Name(Required)
Where Are You Located?(Required)
Position You're Applying for:(Required)
Drop files here or
Accepted file types: pdf, docx, jpg, jpeg, gif, png, odt, txt, Max. file size: 16 MB.

    I Need

    Mrs. Michael Plumber

    A Plumber

    Mrs. Michael Electricians

    An Electrician

    Mrs. Michael HVAC Technicians

    An HVAC Technician